We are most impressed with Claudia’s professionalism, courtesy, responsiveness and knowledge of all the appliances we inquired about. Because of her attention to details and great customer service, we have no hesitation recommending Factory Builder Stores. We are also impressed with the courtesy of the receptionist, the other sales staff at the Richmond location and Edna in the accounting department. We are likewise impressed with the outstanding work of Jamie and Chris on the installation crew. They really pay attention to the details and answered all questions we had regarding installation and operation of the appliances.
An all around great experience.
My house was demolished by Hurricane Ike in Sept 08. Rebuilding was very tense and arduous. I went to Factory Builder Stores on Richmond in Houston, TX and worked with 2 very wonderful people. Heather worked the whole floorplan for my kitchen. The type of cabinets I needed, the placement and spacing. I was even able to get more cabinet space in my kitchen than I had before. And Ross helped pick out the Bosch appliances. He had been hit by Ike as well, so he knew very well what I was dealing with. My kitchen is just gorgeous, now. My house is better than before. I could not have done it without Factory Builder Stores and their sales professionals.
Wonderful store! Great selection & customer service!
Great deals! Brett Saylors awesome salesman and goes out of his wait to make his Customers happy!
I am a home builder in the Austin area, and have been dealing with Factory Builder Stores for a couple of years now, and have nothing but great things to say. They will beat any competitor’s price and the service is always great. We buy cabinets and appliances from them, they do the installation, and we have found this to be a seamless process that saves us time and takes away the headache. FBS is a great team member and partner in business. Again, Great Job, A+++.
Factory Builders always provides the best service to our clients. We enjoy working with their staff and attending their Open House.
Had some warranty issues with the new oven we purchased from Factory Builders. When the Warranty company would not take care of us, our salesman stepped to the plate. He has made sure that we will have a functioning oven. The folks at Factory Builders are awesome. Thanks y’all.
I have purchased a dishwasher and an electric range from Factory Builder Stores (Galleria Location) and Rodney Christiansen and Claudia have made both experiences so seamless and easy. From getting a quote to purchasing, to delivery and installation it’s been one of the easiest purchasing experiences I’ve made. I’ve only had excellent service–I purchased my items over the phone … SO easy. A friend has had the same experience. Fair pricing and excellent service.
I’ve worked with Factory Builder Stores on several projects. The associates there are knowledgeable and helpful. They are patient with clients and quick to respond with any information the specifier needs. They do their best to find different options to best fit the clients needs and their budgets. They are also consistent and enthusiastic supporters of local trade associations such as NARI and NKBA.