We are most impressed with Claudia’s professionalism, courtesy, responsiveness and knowledge of all the appliances we inquired about. Because of her attention to details and great customer service, we have no hesitation recommending Factory Builder Stores. We are also impressed with the courtesy of the receptionist, the other sales staff at the Richmond location and Edna in the accounting department. We are likewise impressed with the outstanding work of Jamie and Chris on the installation crew. They really pay attention to the details and answered all questions we had regarding installation and operation of the appliances.
An all around great experience.
My house was demolished by Hurricane Ike in Sept 08. Rebuilding was very tense and arduous. I went to Factory Builder Stores on Richmond in Houston, TX and worked with 2 very wonderful people. Heather worked the whole floorplan for my kitchen. The type of cabinets I needed, the placement and spacing. I was even able to get more cabinet space in my kitchen than I had before. And Ross helped pick out the Bosch appliances. He had been hit by Ike as well, so he knew very well what I was dealing with. My kitchen is just gorgeous, now. My house is better than before. I could not have done it without Factory Builder Stores and their sales professionals.
Wonderful store! Great selection & customer service!
Factory Builders always provides the best service to our clients. We enjoy working with their staff and attending their Open House.
I have purchased a dishwasher and an electric range from Factory Builder Stores (Galleria Location) and Rodney Christiansen and Claudia have made both experiences so seamless and easy. From getting a quote to purchasing, to delivery and installation it’s been one of the easiest purchasing experiences I’ve made. I’ve only had excellent service–I purchased my items over the phone … SO easy. A friend has had the same experience. Fair pricing and excellent service.