If you require service or repairs on any of your major appliances, here is a list to help you get in touch with the service company authorized by manufacturer.
For more information please contact your nearest sales office. Click on a city to view a list of repair centers near you.
Austin | College Station | Corpus Christi | Dallas/ Ft. Worth | Houston | San Antonio
Austin Warranty Services
If you are a customers in Austin and need service assistance, please download this form. Fill it out and return to kwillyard@factorybuilderstores.com
| Products Serviced | Service Company | Telephone # | Notes |
|---|---|---|---|
| Asko | C&W Service | 855-358-1496 | Asko Customer Service: 800-222-7820 |
| Bertazzoni | Bertazzoni Warranty Service & Parts | 866-905-0010 | bertazzoni@plusonesolutions.com |
| Best | C&W Service | 855-358-1496 | Best Customer Service: 800-222-7820 |
| Blaze | Paragon Distributing | 800-683-4745 | warranty@paragondistributing.com |
| Blomberg | Blombery Warranty Service & Parts | 800-459-9848 | |
| BlueStar | BlueStar Customer Service | 800-449-8691 | |
| Bosch | Appliance Genius | 281-431-3316 | Bosch Customer Service: 800-944-2904 |
| Broan | C&W Service | 855-358-1496 | Broan Customer Service: 800-222-7820 |
| Capital | Capital Customer Service | 866-402-4600 | customerservice@captialcooking.com |
| Coyote | Coyote Customer Service | 855-520-1559 | |
| Dacor | K&N Service | 512-339-8300 | |
| Danby | Danby Customer Service | 800-263-2629 | |
| DCS | Remedy Appliance Service | 512-551-3158 | (Indoor Appliances) |
| DCS | Q4U Outdoorz | 512-422-7287 | (Outdoor Appliances excluding refrigeration) |
| Electrolux | Santana Appliance | 512-966-6621 | Electrolux Customer Service: 877-435-3287 |
| Elica | Elica Customer Service | 888-732-8018 | elica@servicepower.com |
| Fisher & Paykel | Remedy Appliance Service | 512-551-3158 | (Indoor Appliances) |
| Fisher & Paykel | Q4U Outdoorz | 512 422-7287 | (Outdoor Appliances excluding refrigeration) |
| Frigidaire | Santana Appliance | 512-966-6621 | Frigidaire Customer Service: 877-435-3287 |
| Gaggenau | Appliance Genius | 281-431-3316 | Gaggenau Customer Service: 877-442-4436 |
| GE | GE Customer Service | 800-432-2737 | |
| Hoshizaki | Mission Restaurant Supply | 512-389-1705 | Hoshizaki Customer Service: 800-438-6087 |
| Jenn-Air | Jenn-Air Customer Service | 800-536-6247 | |
| Jetta Tubs | Jetta Tubs Customer Service | 800-288-7771 | warranty@jettacorp.com |
| KitchenAid | Appliance Express | 512-819-0670 | KitchenAid Customer Service: 866-698-2538 |
| LG | LG Customer Service | 800-243-0000 | Email form: https://www.lg.com/us/support/email-appointment |
| Lynx | Lynx Sales & Support | 888-289-5969 | service@lynxgrills.com |
| Magic Chef | Appliance Express | 512-819-0670 | Magic Chef Customer Service: 866-698-2538 |
| Marvel | Marvel Warranty Service | 800-223-3900 | techsupport@agamarvel.com |
| Maytag | Appliance Express | 512-819-0670 | Maytag Customer Service: 866-698-2538 |
| Miele | Miele Warranty Service | 800-999-1360 | technicalservice@mieleusa.com |
| Monogram | Monogram Customer Service | 800-432-2737 | |
| Samsung | Samsung Customer Service | 866-797-8727 | |
| Scotsman | K&N Services | 512-339-8300 | Scotsman Customer Service: 800-726-8762 |
| Sharp | Sharp Customer Service | 866-264-0666 | |
| Sub-Zero Wolf | C&W Service | 855-358-1496 | Sub-Zero Wolf Customer Service: 800-222-7820 |
| Summit Appliance | Summit Appliance Customer Service | 800-932-4267 | service@summitappliance.com |
| Thermador | Appliance Genius | 281-431-3316 | Thermador Customer Service: 800-735-4328 |
| True | Mission Restaurant Supply | 512-389-1705 | True Direct Service Line: 855-372-1368 |
| U-Line | K&N Services | 512-339-8300 | U-Line Customer Service: 800-779-2547 |
| Heartlands | Vent-A-Hood Customer Support | 888-557-8368 | customer_service@ventahood.com |
| Viking | K&N Services | 512-339-8300 | Viking Customer Service: 888-845-4641 |
| Whirlpool | Appliance Express | 512-819-0670 | Whirlpool Customer Service: 866-698-2538 |
| Zephyr | Jay’s AC and Appliance | 512-897-8148 |
College Station Warranty Services
| Products Serviced | Service Company | Telephone # | Notes |
|---|---|---|---|
| AGA | Marvel Direct | 800-223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Bosch | Paul's Appliance | (866) 487-6910 | |
| Frigidaire | Paul's Appliance | (866) 487-6910 | |
| G.E. | Paul's Appliance | (866) 487-6910 | |
| Heartland | Marvel Direct | 800-223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Jacuzzi Tubs | Spa Inspectors | (281) 530-6097 | |
| Jenn-Air | Paul's Appliance | (866) 487-6910 | |
| KitchenAid | Paul's Appliance | (866) 487-6910 | |
| LG | Paul's Appliance | (866) 487-6910 | |
| Marvel | Marvel Direct | 800-223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Maytag | Paul's Appliance | (866) 487-6910 | |
| Monogram | Paul's Appliance | (866) 487-6910 | |
| Sharp | Sharp | (800) 237-4277 | (800) BE SHARP |
| Sub-Zero Wolf | Seasonal Comfort | (713) 692-5151 | |
| Thermador | Paul's Appliance | (866) 487-6910 | |
| Whirlpool | Paul's Appliance | (866) 487-6910 |
Corpus Christi Warranty Services
| Product Serviced | Service Company | Telephone # | Notes |
|---|---|---|---|
| Asko | C&W SERVICE | 1-855-358-1496 | Submit Request Online: http://www.askona.com/customer-care/support/find-a-servicer |
| Bosch | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| G.E. | G.E. Service | 1-800-432-2737 | Submit Request Online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service |
| Monogram | G.E. Service | 1-800-432-2737 | Submit Request Online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service |
| Jetta | Jetta Warranty Service | 1-800-288-7771 | |
| Jenn-Air | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| KitchenAid | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| LG | LG Consumer Support | (800) 243-0000 | Free of Charge Replacement Parts |
| Sharp | Sharp | 1-800-237-4277 | (800) BE SHARP |
| Sub-Zero | C&W SERVICE | 1-855-358-1496 | Submit Request Online: http://www.askona.com/customer-care/support/find-a-servicer |
| Thermador | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Viking | Viking Factory Serivce | 1-800-845-4641, press 1 | Submit Request Online: http://www.mrappliance.com/ |
| Whirlpool | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Wolf | C&W SERVICE | 1-800-222-7820 | http://www.subzero-wolf.com/assistance |
| Milestone | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Vent-A-Hood | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Elica | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Dacor | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| DCS - Fisher & Paykel | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Frigidaire | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
| Zephyr | Mr. Appliance | (361) 767 - 5566 | Submit Request Online: http://www.mrappliance.com/ |
Dallas/ Ft. Worth Warranty Services
| Product Serviced | Service Company | Telephone # | Notes |
|---|---|---|---|
| Admiral | Guinco | (817) 568-2866 | |
| AGA | Marvel Direct | (800) 223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Amana | CW Service | (214) 358-1496 | |
| Amana | Guinco | (817) 568-2866 | |
| Asko | Alltex Parker | (214) 638-1002 | |
| Asko | Guinco | (817) 568-2866 | |
| Bosch | Alltex Parker | (214) 638-1002 | |
| Braggs | Braggs | (972) 875-4699 | |
| Broan | Alltex Parker | (214) 638-1002 | |
| Broan | Broan Filter/Hoods | (800) 548-0790 | |
| Broan | CW Service | (214) 358-1496 | |
| Dacor | Alltex Parker | (214) 638-1002 | |
| Dacor | CW Service | (214) 358-1496 | |
| Danby | Danby Service | (800) 263-2629 | |
| DCS | Alltex Parker | (214) 638-1002 | |
| Estate | Guinco | (817) 568-2866 | |
| Eurotech | Guinco | (817) 568-2866 | |
| Faber | Adco | (877) 832-5632 | Flamec |
| Fisher & Paykel | Kiwi Service | (972) 617-3357 | |
| Frigidaire | CW Service | (214) 358-1496 | |
| G.E. Cafe | G.E. Service | (800) 626-2000 | |
| G.E. Monogram | G.E. Service | (800) 444+1845 | |
| G.E. Profile | G.E. Service | (800) 626-2000 | |
| Heartland | Marvel Direct | (800) 223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Hoshizaki | Hoshizaki | (817) 540-4665 | |
| Jacuzzi Tubs | Manatron | (972) 424-9248 | |
| Jacuzzi Tubs | Porcelain Patch | (214) 638-2640 | |
| Jenn-Air | CW Service | (214) 358-1496 | |
| Jenn-Air | Guinco | (817) 568-2866 | |
| KitchenAid | Guinco | (817) 568-2866 | |
| KitchenAid | KitchenAid Service | (800) 442-1111 | |
| LG | LG Consumer Support | (800) 243-0000 | Free of Charge Replacement Parts |
| Magic Chef | CW Service | (214) 358-1496 | |
| Magic Chef | Guinco | (817) 568-2866 | |
| Marvel | Alltex Parker | (214) 638-1002 | |
| Marvel | CW Service | (214) 358-1496 | |
| Marvel | Guinco | (817) 568-2866 | |
| Marvel | Marvel Direct | (800) 223-3900 | Submit Request Online: http://www.marvelrefrigeration.com/ |
| Maytag | CW Service | (214) 358-1496 | |
| Maytag | Guinco | (817) 568-2866 | |
| Miele | Miele Service | (800) 999-1360 | Alternate: (800) 843-7231 |
| Miscellaneous | Appliance Parts Depot | (214) 631-4343 | Alternate: (817) 589-8900 |
| Roper | Guinco | (817) 568-2866 | |
| Samsung | Sansung | (800) 726-7864 | |
| Scotsman | Alltex Parker | (214) 638-1002 | |
| Scotsman | Guinco | (817) 568-2866 | |
| Sharp | Sharp | (800) 237-4277 | (800) BE SHARP |
| Speed Queen | Guinco | (817) 568-2866 | |
| Sup-Zero | CW Service | (214) 358-1496 | |
| Thermador | Alltex Parker | (214) 638-1002 | |
| U-Line | Alltex Parker | (214) 638-1002 | |
| U-Line | CW Service | (214) 358-1496 | |
| U-Line | Guinco | (817) 568-2866 | |
| Vent-a-Hood | Vent-a-Hood | (888) 557-8368 | |
| Viking | Lakeview | (888) 878-4546 | |
| Whirlpool | Guinco | (817) 568-2866 | |
| Whirlpool | Whirlpool Service | (800) 442-1111 | |
| Wolf | CW Service | (214) 358-1496 |
Houston Warranty Services
| Service Company | Products Serviced | Telephone # | Notes |
|---|---|---|---|
| A&E Appliances | All Brands | 1.888.685.3356 | |
| Alfresco Direct | Alfresco | 1.323.722.7900 | |
| American Range | American Range | 1.888.753.9898 | |
| Appliance Genius | Bosch, Thermador, U-Line, Dacor, Marvel, Viking | 281.431.3316 | appliancegeniusllc@gmail.com; send proof of purchase |
| Aqua Surface (Cosmetic only) | Jacuzzi | 713.974.5300 | |
| ASI Appliance | Whirlpool, Maytag, KitchenAid | 281.4522121 | |
| Avanti Warranty Service | Avanti | 1.800.220.5570 | |
| Bertazzoni Direct | Bertazzoni | 1.866.905.0010 | |
| Blomberg Direct | Blomberg | 1.800.459.9848 | |
| Blue Star | Blue Star | 1.800.449.8691 | |
| Bosch/ Thermador Direct | Bosch, Thermador | 1.800.944.2904 | |
| Broan Direct | Broan | 1.800.558.1711 | |
| Carc Services | Bosch, Thermador | 936.827.4863 | Spring Area, Conroe, Montgomery |
| Dacor Direct | Dacor | 1.800.793.0093 | |
| Danby Direct | Danby | 1.800.263.2629 | |
| DCS / Fisher & Paykel Direct | DCS/ Fisher & Paykel | 1.888.936.7872 | https://www.dcsappliances.com/customer-care/service-my-product/ |
| Electrolux Branded Services | Electrolux, Frigidaire | 1.855.224.4987 | |
| Elica Direct | Elica | 1.888.732.8018 | |
| Factory Appliance | U-Line, Bosch, Thermador, Dacor, Marvel, American Range | 713.270.8879 | factoryapplianceserv@yahoo.com |
| Falmec | Falmec | 1.877.832.5632 | |
| GE Appliances Direct | GE | 1.800.322.0168 | https://www.geappliances.com/ge/service-and-support/service.htm |
| Jenn-Air | Jenn-Air | 1.800.536.6247 | |
| K&N Services | Bosch, Thermador, U-Line, Perlick, Viking, Marvel, Scotsman | 713.869.4518 | |
| LG Service | LG | 1.800.243.0000 | |
| Lynx Grills Direct | Lynx | 1.888.289.5969 | https://www.lynxgrills.com/customer-care/request-warranty-service |
| Miele Direct | Miele | 1.800.843.7231 | |
| Milestone Distribution | Coyote, Faber | http://milestoneappliance.com/service-parts | |
| Perlick Direct | Perlick | 1.800.558.5592 | |
| Royal Appliance | U-Line, Dacor | 281.350.6605 | |
| Samsung Direct | Samsung | 1.800.726.7864 | |
| Seasonal Comfort | Sub-Zero, Wolf, Cove, Asko, Scotsman | 713.692.5151 | ashley@seasonalcomfort.com |
| Sharp Direct | Sharp | 1.800.237.4277 | |
| Spa Inspector | Jacuzzi | 281.531.8757 | |
| Summit Appliance | Summit | 1.800.932.4267 ext 599 | |
| U-Line Direct | U-Line | 1.800.779.2547 | |
| Vent-A-Hood Direct | Vent-A-Hood | 1.888.557.8368 | |
| Vintage Grills | Vintage | 1.800.358.8886 | |
| Whirlpool Direct | Whirlpool, Maytag, KitchenAid | 1.800.952.2537 Option 3 | https://whirlpool.com/support |
| Zephyr Hoods Direct | Zephyr | 1.888.880.8368 | productsupport@zephyronline.com |
San Antonio Warranty Services
| Products Serviced | Service Company | Telephone # | Notes |
|---|---|---|---|
| Amana | General Service | (210) 599-8723 | |
| Asko | C&W SERVICE | 1-855-358-1496 | |
| Bosch | Mr. Appliance | (210) 493-4447 | |
| G.E. | G.E. Service | 1-800-432-2737 | |
| Monogram | G.E. Service | 1-800-444-1845 | |
| Jetta | Jetta Warranty Service | 1-800-288-7771 | |
| Jacuzzi Tubs | Jacuzzi - Mark Rio @ Rio Refinishers | (210) 778-8677 | |
| Jenn-Air | Mr. Appliance | (210) 493-4447 | |
| KitchenAid | Mr. Appliance | (210) 493-4447 | |
| LG | LG Consumer Support | 1-800-243-0000 | Free of Charge Replacement Parts |
| Magic Chef | General Service | (210) 599-8723 | |
| Sharp | Sharp | 1-800-237-4277 | (800) BE SHARP |
| Sub-Zero | C&W SERVICE | 1-855-358-1496 | |
| Thermador | Mr. Appliance | (210) 493-4447 | |
| Viking | Viking Factory Serivce | 1-800-845-4641, press 1 | |
| Whirlpool | Mr. Appliance | (210) 493-4447 | |
| Wolf | C&W SERVICE | 1-855-358-1496 |