Increasing proportions of home appliance owners say they choose which appliance brand to purchase first, then visit a retailer carrying that brand, rather than selecting the retailer first, according to the J.D. Power and Associates 2011 Laundry Appliance Satisfaction StudySM and the J.D. Power and Associates 2011 Kitchen Appliance Satisfaction Study,SM both released today.
Samsung took the top spot in two of the five product category rankings in consumer satisfaction for appliances.
The product category studies measure performance in six factors: ease of use, features, performance and reliability, styling and appearance, warranty, and price. The study is based on responses from consumers who purchased major appliances in those categories during the past 24 months, J.D. Power said.
The consumer rankings based on a 1,000-point scale.
In clothes washers the top five were Samsung, with an 834 rating, followed by LG (827), Kenmore Elite (825) and Electrolux (822). The industry average was 783. Last year Samsung was No. 1 in the category, with a rating of 832.
In clothes dryers Samsung was No. 1 again, with an 830 rating, followed by Whirlpool Duet (829), LG (823), Kenmore Elite (818) and Electrolux (808). The industry average was again 783, and Samsung was tops last year, with an 833 rating.
In refrigerators Sub-Zero was No. 1 with 834, followed by Samsung (820), LG (790), Maytag (785) and Whirlpool Gold (777). The industry average was 759, and last year Samsung was No. 1, with an 803 rating.
Miele was tops again in dishwashers this year, with an 814 rating, followed by Fisher & Paykel (805), Kenmore Elite (802), Bosch (798) and Kitchen Aid (784). The industry average was 760.
In cooktops/ranges/ovens LG tied with Wolf, 2010’s leader, with an 804 ranking, followed by GE Monogram (801), Electrolux (800) and Whirlpool Gold (799). Wolf had a score of 812 last year and this year’s industry average was 774.